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Turnaround Times

We pride ourselves on quick, reliable turn around times. Here's what you can expect when working with us.

1 - 2 DAYS
Design & Proof

Place your order on our site and expect a proof back within 1 business day. The sooner you approve or send revisions, the faster your job will be completed. Some customers have print ready artwork and approve the first proof with no edits. Other customers may require several rounds of revisions and spend a few days in this stage. With our unlimited graphic design service we will get your project print perfect. Most jobs can pass through the design and proof phase in 1-2 business days. For new custom creatives, please budget more time.


1 - 3 DAYS
Production Time

Once your proof is approved, we need 1-3 business days to complete your order. Expect this speedy turn around time for postcards, letters, invitations, and more. Print orders will be shipped directly to you with the delivery method of your choice. Mailings will be entered into the postal stream directly from our facility.


1 - 3 DAYS
Mail Delivery

From the time your mailing leaves our facility you can expect it to deliver in 1-10 days, depending on the postage class you selected.


EXCEPTIONS

New Custom Creative

When utilizing our unlimited graphic design services to develop a new custom creative, please expect the process to take a few days at a minimum. Depending on the scope and complexity of the project we aim to have your first draft complete in 2 business days. Rounds of revisions are handled with priority and we work to meet your deadlines while still producing quality design. Every project is different and so is every customers needs.


Hand Inserting

The products on our site are priced and formatted to be machine inserted. We complete this process by placing a small barcode on your personalized letter or insert that is then matched to the name on the envelope by intelligent match camera. Some customers opt to remove this tiny barcode for various reasons. In this case, the project will have to be inserted and matched by hand. This adds an additional fee and 5 - 10 days to the overall project scope.

When does this occur?

  • A customer opts to remove the match barcode from their personalized letter or insert
  • A customer selects a non-machinable euro flap envelope upgrade
  • A customer has a mailing with more than one personalized insert

What Kind of
Customer Are You?

Using the turn around times listed above, there can be a great variation in the time a project takes to complete. Here are a few examples to let you know what to expect...

Bob

Ready & In A Hurry

Bob is experienced with ordering print and mail. He orders 10,000 Printed and Mailed letters on Monday at 10:23 am. He has print ready artwork and uploads his mailing list. He selects the first class presorted postage rate. He gets his reviewed proof the same day at 4:37 pm and approves by 4:45 pm. Bob's mail leaves our facility on Thursday and starts to hit homes on Saturday!

Sandra

Needs help planning

Sandra is planning a special event. She needs help building a targeted mailing list before she can place her order. Sandra fills out the targeted mailing list before she can place her order. Sandra fills out the targeted mailing list request form on our site Monday at 10:23 am. A member of our team follows up with her at 12:20 pm with some questions. Shortly after, counts and costs for the mailing list are sent her way and she approves Tuesday morning. Sandra is ready to place her order. She selects 1,000 printed and mailed invitations and opts for the discounted marketing mail postage class. Her mailing leaves our facility on Friday and starts to hit homes the following Thursday.

Reggie

Needs design but in a rush

Reggie just found out he needs postcards for a sale his company is holding next week. He orders 5,000 postcards to mail presorted first class on Tuesday at 1:13 pm. While ordering uploads a rough draft he put together in a Word document along with his mailing list. He includes his company logo and gives detailed instructions of what he is trying to achieve for a final design. A member of our team sends him his first draft on Wednesday at 2:06 pm. Reggie responds right away with a few changes. He approves his design at 4:06 pm. Reggie's postcards leave our facility on Friday and start delivering Saturday and Monday, just in time for his sale.