We Know Mail Works
It's In Our Name.
We’ve made it our business for more than 40 years to ditch the status quo and make direct mail simpler, smarter, and more successful. The Mailworks may have grown, but our simple mission remains the same: helping you connect to the right people, with the right message, at the right time.
From The Ground Up
(underground actually)
Our story started in 1984 when our founder, Pamela Cassick, began hand-labeling newsletters in her basement to support herself and her young daughter. One client, $100 a week, and a lot of determination set the stage for everything that came next. Today, that daughter, our CEO, Brianne Baggetta, leads a team of more than 90 talented professionals who deliver millions of mail pieces nationwide each year. From humble basement beginnings to our state-of-the-art 53,000 sq. ft. facility, our heart remains the same: personal service, creative thinking, and campaigns that truly connect.
We’re growing, we’re innovating, and we’re just getting started.
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1984 – 2007
Foundations
Founded in 1984 by Pamela Cassick in her basement.
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2008 – 2012
Growth
We continued to reach new heights year after year.
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2013 – 2023
Transformation
From letter shop to full service direct mail marketing partner.
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Today
In Our Best Era
40+ years in business! We're growing our locations, offerings and tech.
Officially Women-Owned,
Unofficially Unstoppable.
The Mailworks is proudly women-owned, built on passion, teamwork, and a commitment to doing things right. We’re honored to add HIPAA certification and SOC 2 Type 2 certification to our story, it's just another way we care for our clients as much as we care for each other.
We Are Your Direct Mail Partners.
When you work with us, you get more than just a mail vendor, you get a true partner invested in your success. Our approach is built around three uniques that set us apart and make your campaigns simpler, smarter, and more effective.
Proprietary Tech
Our proprietary technology automates and simplifies direct mail, making campaigns faster and easier to manage.
One-Stop Shop
From strategy to production, everything stays in-house. No outsourcing means more control and consistency.
Direct Mail Experts
Our team builds custom programs designed to get results, and keep your campaigns performing.
With decades of experience and millions of pieces mailed each week, The Mailworks knows what it takes to get results. From design to delivery, we handle every detail in-house so you get faster turnarounds, smarter targeting, and consistent quality you can count on.
Making Headlines & Earning Recognition
We’ve had the mic, hit the headlines, and picked up some shiny awards along the way. (Stop, you’re making us blush.) Whether it's a feature, conversation or industry honor, we’re grateful for every chance to share our story and connect with others.
Our Partners
Who Keep Us Running.
Ever Been FLASH’D?
Built on values. Proven through action. These are our core values.
Forward thinking
We’re proactive, not reactive. Our decades of experience fuel us, but it’s our pulse on the industry that gives our clients an advantage.
Loyal
Love for our clients and company keeps us together when things get tough. We’re united in our commitment to one another and the well-being of our organization.
Accountable
If we say we’ll do something, we’ll do it, on time and on budget. We take responsibility for the promises we make. We own our mistakes and always take steps to fix them.
Solutions focused
We don’t see problems, only solutions. We work backward from our client’s desired outcomes using our proven processes and systems that help us work smarter, not harder.
Helpful
A positive approach wins every time. We have a can-do attitude in the face of every challenge. We’re on it! We remove obstacles for our customers: “The mail works: Let us show you how!”
Dynamic
As people and professionals, we are always evolving, and loving every moment of it. Our roles are fluid (we wear many hats), and we breathe easier outside our comfort zones.
