Privacy Policy

The Mailworks understands how important protecting your privacy is to you. This document will explain to you exactly what information that we collect when you visit our website, place an inquiry on our website, or call us; as well as information that we may otherwise collect in connection with offering our services, including when you use The Mailworks Portal. It also explains how we use that information and how you can change how we use it.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. This Privacy Policy may change from time to time, so please check this Privacy Policy and our home page periodically for updates. If we make any material changes to this Privacy Policy, we will post the revised version to our website and Portal and update the "Effective Date" at the bottom of this Privacy Policy. If we make a material change to our Privacy Policy that would lessen your privacy rights, we will either continue to honor our prior policy, or we will ask for your consent to the change. Otherwise, by accessing the The Mailworks website or Portal you confirm that you have read and understand this Privacy Policy, including how and why we use your information, and agree to our practices. If you don’t want us to collect or use your personal information, you should not use The Mailworks website or Portal, nor should you order services from us.

Scope of Privacy Policy

This Privacy Policy discusses information we collect on our own behalf, and for which The Mailworks is deemed the business or data controller under applicable law. As a business or controller, we will use personal information about you only for the purposes and in the manner set forth below, which describes the steps we take to ensure the processing of personal information is in compliance with applicable data protection law.

Please note that use of information we may collect as a service provider or processor to our business clients is limited by the restrictions placed on that information by those clients and their privacy policies. You can learn more about how your information is collected and used by our clients by reviewing the privacy policies of the businesses you engage with.

Children Under 18

The Mailworks website and Portal are not intended for people under the age of eighteen (18) years. We do not knowingly collect personal information from people under the age of eighteen (18) years. If you are under the age of eighteen (18) years, do not use or provide any information on The Mailworks website or Portal. If we learn we have collected or received personal information from a person under the age of eighteen (18) years without verification of parental consent, we will delete that information.

Information We Collect and How It Is Used

The personal information we collect about you helps us manage our relationship with you; helps us to provide our services and process your transactions, provide customer service, determine your eligibility to receive exclusive offers for specials, and to improve our services. The personal information we collect, the basis of processing and the purposes of processing are detailed below.

1. Representatives of Prospective Clients - If you place an inquiry, we may collect certain personal information from you including your name, business name, business address, email address, and phone number. This information is protected by our use secure web server and is protected by other internal systems that we have in effect. We gather this in order to take steps, at your request, to contact you regarding a direct mail project.

2. Account Holders/Current Clients - We will collect your name, business name, business address, phone number, email address, and billing information. We gather this in order to grant you access to a private log-in where you can access information relevant to you and your relationship with us.

3. Representatives of Vendors/Suppliers - We will collect your name, email address, business name, business address, phone number, and order information for goods and services sold by you (or your organization). We gather this in order to store vendor/supplier related information so that we can refer back to it (e.g. for our general record keeping and supplier relationship management). Or (if you are contracting with us as an individual) it is necessary for performance of our contract with you.

4. General Inquirers and those reporting issues with our website - We will collect your name, email address, phone number, and message details. We gather this in order to respond to questions, to provide you with information relating to our services, and to maintain our website.

5. Those who wish to be included in our mailing lists - At your option, we will collect your name, company information, and physical or email address for purposes of joining our mailing list. If you subsequently wish to withdraw your consent, you may do so at any time by following the instructions in the “Mailing Lists” section, below.

6. Website Users - At your option, we will collect your name, business name, business address, and email address. If you subsequently wish to withdraw your consent, you may do so at any time by following the instructions in the “Mailing Lists” section, below.

We will also collect your location based on where you access our website, as well as browsing and device information such as IP address, device identifiers, browser type, cookies, browsing activities, location data or other information collected automatically when you visit or use the website. We gather this in order to enhance account security, and (in the case of location information) to ensure appropriate privacy regulations are followed. This information additionally allows us to improve our services, to make your experience on our website or Portal valuable to you, and to improve your overall surfing experience. We may also use information automatically collected through the Internet and other electronic network activity to provide us with additional ways to market our services to you. For more information, see the “Cookies” section, below.

Sharing of Your Information

The Mailworks does not sell or share personal information with third parties as those terms are defined in the California Privacy Rights Act. We share personal information in the following contexts:

With trusted service providers: To process payments, provide hosting, or integrate partner features (subject to strict confidentiality agreements).

With affiliated companies: For collaborative programs.

The Mailworks reserves the right to share with law enforcement, government officials, or other third parties to the extent we believe applicable law requires our sharing or such sharing is appropriate to protect our rights, your rights or the rights of others.

Also, as part of our legitimate interest, we may share in order to manage any proposed sale, restructuring, transfer or merging of any or all part(s) of our business, including to respond to queries from the prospective buyer or merging organization.

We may share with other third parties only with your consent or direction to do so.

Cookies

Like most other websites, The Mailworks uses cookies to collect certain information. Cookies are also used in Mailworks Portal to enhance user experience, remember your preferences, and provide analytics. Cookies are small data files sent from a server to your web browser. They are stored in your browser’s cache and allow a website or a third party to recognize your browser. There are three primary types of cookies:

Session cookies are specific to a particular visit and carry information as you view different pages so you don‘t have to re-enter information every time you change pages. Their goal is to make individual web pages load faster and improve website navigation. Session cookies expire and delete themselves automatically in a short period of time like after you leave the website or when you close your web browser.

Persistent cookies remember certain information about your preferences for viewing the website or Portal, and allow Mailworks to recognize you each time you return. Persistent cookies are stored on your browser cache or mobile device until you choose to delete them, and otherwise typically delete themselves at expiration.

Third-party cookies are placed by a party other than The Mailworks, and may gather browsing activity across multiple websites and across multiple sessions. They are usually a type of persistent cookie and are stored until you delete them or they expire based on the time period set in each third-party cookie. Most notably, third-party cookies allow third-party server to show you items that you‘ve shown interest in, either directly or indirectly.

Cookies store data about your use, but they are helpful because they allow us to help our website or Portal function and customize your experience.

Each browser that is available has options that allow you to refuse to accept cookies. The help files that are associated with your browser will provide full instructions on how to facilitate this block. It is our intention to respect customers’ valid choices regarding their personal information. At this time, our website is configured to recognize the Global Privacy Control, and users who visit our website with the Global Privacy Control enabled will have all but strictly necessary cookies blocked on our website. You also may change your cookie preferences around online data collection by selecting your preferences through our cookie pop-up accessible when landing on our site.

Please note that by blocking any or all cookies, you may not have access to certain features, content or personalization.

Your Choices About Interest-Based Advertising

We work with third-party advertising companies to more effectively target our advertising messages. These third-party advertising platforms collect information about your browsing activity on our website and across the Internet, and analyze that information in order to display more relevant ads to you. For example, if you search for a particular product on our website, you may be shown an advertisement for that product or a similar product when you are browsing a different web site.

Many of our marketing service providers are members of the Network Advertising Initiative (NAI), or the Digital Advertising Alliance (DAA), and have agreed to honor consumers' requests to opt-out of behavior-based online advertising submitted through those organizations' web sites. To learn more about your choices regarding this type of data collection or to opt-out of interest-based advertising, please visit the following sites:

Digital Advertising Alliance opt out

Network Advertising Initiative opt out

Our website uses Google Analytics and we may be able to see user’s referring site. For Google Analytics Advertising Features, you can opt-out through Google Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI's consumer opt-out listed above). Google also provides a Google Analytics opt-out plug-in for the web.

You also may change your cookie preferences around online data collection by selecting your preferences through our cookie pop-up accessible when landing on our site.

Mailing Lists

Email Lists - We set up an email list for the convenience of our visitors. This email list often provides you with advanced notification regarding new services, sales offers, and other news from Mailworks. Email addresses will not be shared with anyone outside of the staff of The Mailworks.

If you are on The Mailworks email list and wish to be removed from it you may do so by emailing us at contactus@themailworks.com We will remove you as quickly as possible. We ask you to bear with us as this may require a reset of our server. You may receive one or more additional emails before you are removed from the list.

Regular Mailing List - We may also maintain a postal mailing list. You may remove your name from that list by calling us at 518-435-9300 or by sending us a written request at the address on the mail. Please include your mailing label with all written requests to ensure that we can locate your information. Given the lag inherent in the mailing lifecycle, you may receive one more mailing from us before you are removed from our mailing list.

Third-Party Links and Services

Our services may include links to third-party websites or integrations with third-party services. Once you leave The Mailworks website or Portal or are otherwise redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms and Conditions. We are not responsible for the content or privacy policies of third parties.

Privacy Rights

For information The Mailworks collects as a service provider or processor to our business clients, Mailworks cooperates with the instructions of our business clients regarding any applicable privacy rights.

For information we collect on our own behalf, and for which Mailworks is deemed the business or data controller under applicable law, residents of California have the following rights.

The Right to Know. You may make a request that we disclose to you certain information about your personal information we may hold. Upon verification of your identity, Mailworks will provide you with information about whether we hold any of your personal information and disclose a report of the same, including the categories and specific pieces of personal information we have about you, the categories of sources from which the personal information has been obtained, the business or commercial purpose for collecting or sharing personal information, and the categories of third parties to whom we disclose personal information (as well as which categories of information were disclosed), if any.

To exercise this right, please email us at contactus@themailworks.com or call us at 518-435-9300. You will need to provide your name and email address you use in your business relationship with us. In some circumstances, we may need additional information from you to verify your identity or proceed with your request. This information shall only be used and/or maintained by the business for the purpose of verifying or fulfilling your request and as needed to comply with any record-keeping obligations we may have under the law.

The Right to Request Deletion. You may submit a request that we delete personal information we have collected about you. To exercise this right, please email us at contactus@themailworks.com or call us at 518-435-9300. You will need to provide your name and email address you use in your business relationship with us. In some circumstances, we may need additional information from you to verify your identity or proceed with your request. This information shall only be used and/or maintained by the business for the purpose of verifying or fulfilling your request and as needed to comply with any record-keeping obligations we may have under the law.

Please note that, in some instances, we may decline to honor your request where, for example, we are unable to verify your identity or an exception to this right applies. For example, we may keep personal information that is necessary to bill you for services, detect security problems, or comply with laws. If you request that we delete your personal information, we might not be able to offer some services to you or they might not work the way they’re supposed to or that you’re used to.

The Right to Request Correction. You may submit a request that inaccurate personal information we may have about you be corrected.

To exercise this right, please email us at contactus@themailworks.com or call us at 518-435-9300. You will need to provide your name and email address you use in your business relationship with us as well as the specific information that you would like corrected. In some circumstances, we may need additional information from you to verify your identity or to authenticate the need to correct any of the information we may have about you. This information shall only be used and/or maintained by the business for the purpose of verifying or fulfilling your request and as needed to comply with any record-keeping obligations we may have under the law.

You can use an authorized agent to submit your requests. In addition to verifying your identity, we also will need to verify your authorized agent’s ability to act on your behalf (e.g., by receiving a copy of your signed permission). Once verification is complete, we may communicate directly with you for privacy and security reasons.

We will respond to your request within a reasonable timeframe, and will not discriminate against you for exercising any of these rights.

Data Retention Periods

We collect, store, and process your personal information on servers located in the United States.

Unless otherwise communicated to you, we will only retain your personal information for as long as necessary for the purposes for which that information was collected as set out in this Privacy Policy, or for longer as required under any applicable legal, regulatory, accounting, or reporting requirements. We conduct periodic reviews to ensure that your personal information is not kept longer than necessary, adequate, or relevant for our expressed purposes.

We also reserve the right to indefinitely retain deidentified, aggregated or anonymized information that is not reasonably capable of being linked to an identifiable individual.

Data Security

The Mailworks is committed to protecting the information we collect from you. We have put in place technical, administrative and physical security measures that are designed to safeguard your personal information from accidental loss and from unauthorized access, use, disclosure and alteration. This includes encryption of sensitive data, role-based access controls for internal users, and ongoing monitoring of Portal systems for vulnerabilities.

Contact Information

For questions, comments or concerns about our privacy practices, please feel free to reach out.